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| Nothing to
Lose, Everything to Gain...Collette's Waiver Policy |
With Collette Vacations' No Worries Travel Protection Plan, you
have nothing to lose and everything to gain in planning your vacation.
That's because our cancellation waiver allows for cancellation at ANY point in the trip planning process, for ANY reason, prior to the day of departure.
This unique program allows you the comfort and safety of continuing to plan your vacation but allows you the option to change your mind should individual circumstances change. Now that's peace of mind!
View Plan Details | View Plan
Pricing |
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| Top Three Reasons to
Purchase Collette's No Worries Travel Protection Plan |
| 1. |
You can cancel your trip for ANY reason, at ANY time right up to the day prior to departure! No need to navigate fine print; ANY
reason is acceptable! |
| 2. |
We are one of only 2 major tour operators who offers a full
refund, not vouchers or credits. |
| 3. |
Our travel protection plan gives you peace of mind
when you are traveling:
"My husband had an accident in New Zealand. As you may
expect, it was quite frightening when we had to leave the tour and
be on our own in a strange country, but Collette's insurance
sent an American doctor to escort us from the Southland Hospital
right to our home in New York. I am so glad we took out the
insurance. We can't thank you enough for caring for your
travelers the way you do." Genevieve Gallagher,
Clifton Park, NY |
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| Collette's Waiver Makes News |
Articles highlighting Collette's excellent cancellation
waiver have appeared in newspapers around the country including The New
York Times, USA Today, The Providence Journal, and more.
Here is a sampling of what the press has to say:
"Travelers who book trips through Collette Vacations of Pawtucket,
RI, have for years been able to buy a cancellation waiver that guarantees a
full refund on payments, except the waiver fee itself, in case a
customer cancels for any reason."
--Susan Stellin, New York Times, Travel section, March 16,
2003
"A lot of the insurance companies have age restrictions and a lot of
them have restrictions for pre-existing conditions -- or you have to
cancel for very specific reasons. If we were consumers buying travel,
that's not what we would want. And, at Collette that's not what we want to
offer our travelers."
--John Galvin, CFO, Collette Vacations, Quoted in the New York
Times, October 7, 2001 |
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| CANCELLATION WAIVER
& INSURANCE PLAN |
Payment of a Per Person Waiver Fee guarantees a full refund of
all payments (including deposit), except the Waiver Fee itself,
made to Collette Vacations for travel arrangements in case of
cancellation of your travel plans for any reason prior to the day
of departure. The Waiver Fee With Air only covers airline tickets
you have purchased from Collette Vacations and does not cover
return transportation costs unless your original airline tickets
were purchased from Collette Vacations.
Once on tour or cruise, if a passenger has to return home early
due to personal illness, illness or death of a member of the
immediate family, (physician's statement required), payment of
the Waiver Fee to Collette Vacations guarantees a full refund for
any unused land/cruise services after departure from the
tour/cruise. If you purchased your airline tickets from Collette
Vacations, the Waiver Fee With Air guarantees your return
transportation, with no additional supplement, utilizing your
original airline tickets.
Exception: If you originally purchased
non-refundable airline tickets, the Waiver does not provide a
refund for the airline tickets in the event of a cancellation or a
return transportation benefit if you must return home early. The
air waiver does not cover medical evacuation or additional
expenses associated with a medical emergency.
If you choose to cancel your cruise with Collette Vacations and
you do travel on the cruise originally booked, no refund will be
made by Collette Vacations for your cancellation.
The Waiver Fee does not cover any single supplement charges which
arise from an individual's traveling companion electing to
cancel for any reason prior to departure. In this case, the single
supplement will be deducted from the refund of the person who
cancels. Division of this charge between the two passengers
involved is solely their responsibility. If insufficient funds are
deducted from the canceling client, the traveling client will be
charged the remaining portion of the single supplement.
Payment of the Waiver Fee (if chosen) must be received by Collette
Vacations with your Deposit. The Waiver is non-transferable and
valid for each applicant only.
Collette Vacations can assume no responsibility for and cannot be
held liable for any wrongful, negligent or unauthorized acts or
omissions of any travel agent or travel agency other than that of
Collette Travel Service, Inc. itself, and its own employees.
| SCHEDULE OF COVERAGES |
MAXIMUM BENEFIT AMOUNT |
| PART A – Benefits Provided By
Collette Vacations |
| Pre-Departure Cancellation Fee & Unused Services
Waiver |
Up to Trip Cost |
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| PART B – Benefits Provided by the
Insurance Company Listed Below |
| Accidental Death & Dismemberment |
$25,000 |
| Accident & Sickness Medical Expense |
$25,000 |
| Emergency Evacuation & Repatriation |
$50,000 |
| Travel Delay (Maximum of $100 per Day) |
$1,500 |
| Baggage and Personal Effects |
$2,000 |
| Baggage Delay |
$200 |
PART B CONDITIONS & LIMITATIONS
Certain exclusions and limitations apply and are detailed in the
Certificate of Coverage. For example, coverage does not apply to:
any sickness or condition of you, a Traveling Companion or an
Immediate Family Member traveling with you that existed during the
60 days prior to the effective date of the coverages (this
exclusion is waived if your plan payment is received by Collette
Vacations within 7 days of your initial deposit/payment for your
trip and you are not disabled from travel at the time your plan
payment is received), suicide, normal pregnancy, war or any act of
war, mental or nervous disorders. A Traveling Companion is defined
as a person booked to share accommodations in the same room with
you during your trip. Sickness or injury must require care by a
Physician and must commence while the Travel Protection Plan is in
effect for you. This plan does not cover a loss that results from
an illness, disease, or other condition (of you, an Immediate
Family Member, Traveling Companion or Business Partner), event or
circumstance which occurs at a time when this plan is not in
effect for you.
Part B of this plan is underwritten by: Stonebridge Casualty
Insurance Company, Columbus, Ohio 464-03
Where to Present Part A Claims
To request a refund under the Cancellation Fee and Unused Services
Waiver, please send any unused airlines tickets (only if purchased
from Collette Vacations), a doctor's note or medical
documentation and a written request to:
Collette Vacations
ATTN: Customer Service Department
162 Middle Street
Pawtucket, RI 02860 |
If cancellation occurs prior to departure, contact the Collette
Vacations Reservations Department.
When a client cancels prior to departure any due refunds are
processed through the booking agent. Agent commissions are not
protected if cancellation occurs prior to departure.
All Inquiries and Claims under Part B should be reported to the
Plan Administrator:
Trip Mate*
9225 Ward Parkway, Suite 200
Kansas City, MO 64114
Tel: 800-888-7292
*In CA, dba Trip Mate Insurance Agency |
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| CANCELLATION WAIVER
& INSURANCE PLAN PRICING (Per Person) |
Land Only Clients
- $30 for all domestic escorted tours under 6 days
- $90 for all domestic escorted tours of 6 days or more
- $90 for all international tours 9 days or under (except
cruises, Canadian Rockies Train Tours, Australia, New Zealand
& South America)
- $170 for international tours 10days or more (except cruises,
Canadian Rockies Train Tours, Australia, New Zealand &
South America)
- $195 for all Australia, New Zealand & South America
- $205 for all cruises and Canadian Rockies Train Tours
When purchasing pre and post night accommodations, including
optional extensions, the number of days will be added to the total
number of tour days, and may subsequently alter your waiver fees.
Please confirm with your reservation agent at time of booking.
Air Inclusive Clients (air is purchased through
Collette Vacations)
- $60 for all domestic escorted tours under 6 days
- $120 for all domestic escorted tours of 6 days or more
- $120 for all international tours 9 days or under (except
cruises, Canadian Rockies Train Tours, Australia, New Zealand
& South America)
- $200 for all international tours 10 days or more (except
cruises, Canadian Rockies Train Tours, Australia, New Zealand
& South America)
- $225 for all Australia, New Zealand & South America
- $235 for all cruises and Canadian Rockies Train Tours
The Cancellation Waiver fee with air can only be purchased by
individuals who have purchased air through Collette Vacations. |
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