Our agents at Travel by Karen have enjoyed an average of 28yrs of servicing the discriminating traveler. A traveler who not only values price, but knowledge, expertise and service.
The Internet affords you infinite choices with regard to your travel plans. But you need someone you can count on. We're here to put everything together and use our expertise to offer security that you can depend on. Whatever you are dreaming of -- with or without previous research -- Travel by Karen, has the resources to make your dreams a reality. Give us a try. Our expertise and opportunities allow you to enjoy the richest travel experiences available.
In times of uncertainty, you can count on us. When it comes to planning and managing your travel, we take our role in your life very seriously.
As your professional travel specialists, we have dedicated our professional lives to counseling you in your travel choices and decisions. We've invested decades in building friendships and connections with the managers, directors, and presidents of top cruise lines, hotels, tour companies, airlines, and ground operators around the world -first-name relationships that have never been more revelant to you.
Beyond creating thoughtfully crafted travel itineraries, we explain your travel insurance options, translate cancellation policies, and serve as your advocate before, during and after your journey. We're the contact you should have. While travel offers personal fulfillment, it also builds a bridge of understanding and enlightment between cultures. And, we stand committed to your continued discovery of a world ever beautiful and large.
In an uncertain world, be certain about us.
10 Myths About Travel Agents
1. Myth: All Travel Agents and Agencies are the Same
Fact: Every travel agent is different and has a different area that they specialize in. So, depending on what type of trip you are looking to take one travel agent will suit you better than another. That’s why it is important when planning a trip to find a travel agent that specializes in where you want to go.
2. Myth: No One Uses Travel Agents Anymore
Fact: Travel agents still sell 51 percent of all airline tickets, 87 percent of all cruises, 81 percent of all tours and packages, 45 percent of all car rentals and about 47 percent of all hotels.*
3. Myth: Travel Agents are Trying to Cheat Me if They Don’t Quote Me the Cheapest Price
Fact: Travel agents know the ins and outs of different itineraries. While you might find one that is a little bit cheaper, that cheaper itinerary might involve a whole slew of headaches. For example, longer waits at the airport and odd travel times. A travel agent will be looking to get you the best value for you money spent which should include the most direct and time friendly itinerary they can find. – Unless you have told them you would prefer to have the cheaper options presented as well expect value to be a factor included in the trip they plan.
4. Myth: It is Expensive to Use a Travel Agent
Fact: The fee a travel agent charges really depends upon the agent. While some of the more luxury agencies have higher fees, the average fee is quite marginal. Some travel agents will even drop the fee or offer a discount once you have finalized your trip with them. Plus, you can always ask an agent upfront what their fees are and decide for yourself if it’s worth it. Also, it is important to remember that a lot of online booking sites, such as Orbitz and Expedia, charge a booking fee as well.
5. Myth: I Can Easily Book the Same Trip on My Own Without Using A Travel Agent.
Fact: Although travel agents have access to all of the same outlets you would use when looking to book travel, they also have access to exclusive pricing and package deals that are most times not available to the public. Your travel agent also has more leverage in helping out in situations such as hotels claiming to be booked, when in fact they may still have rooms available that are on hold for travel agents reservations. So when everyone else is telling you “No” your travel agent can help turn that to a “Yes.”
6. Myth: Travel Agents Don’t Have Information as Updated as the Internet
Fact: Travel agents obtain some of their information from the same sources as online booking sites such as Orbitz and Travelocity. They also receive daily emails and faxes with new specials from resorts and hotels that may not be published on the internet. Travel agents can also call a place directly to see if they can work out other kinds of special deals for you, something an online site can’t do.
7. Myth: Travel Agents Are a Waste of Time
Fact: Although you can find much of the same information that the travel agent provides for you on your own, you are going to spend a lot of valuable time doing so. A travel agent can actually save you from hours of painful research and price comparison shopping. They have up to date prices, hotel conditions, and interesting new activities. Their prior knowledge and experience gives them the upper hand in trip planning.
8. Myth: Travel Agents Have Lost Their Clout
Fact: Travel agents book hotels, cruises, and activities every day. The companies that provide these services know that and want their business and will work to keep that business coming back. So while a place might be telling you “Sorry we are booked,” for your one time trip, they are more likely to make an acceptation for the travel agent to insure that the agent sends them more business in the future.
9. Myth: Good Travel Agents are Hard to Find
Fact: While there are some below par travel agents out there, sources such as Tripology are great outlets to go to find reliable specialized travel agents that will match your needs.
10. Myth: Travel Agents Can Only Book My Flight and Hotel
Fact: Travel agents can arrange car service, personalized tours and activities, in addition to all the basic travel services they provide. They are also excellent sources of information concerning good restaurants, good sites to see, and tips on what to pack.
*Source: American Society of Travel Agents
To Clients Considering Booking Direct
http://www.travelweekly.com/article_ektid220110.aspx
By: Richard TurenSeptember 06, 2010
Dear client:
I hope and trust that you will book your next vacation with our firm. But we know there are alternatives out there, and we know you are receiving mailings and seeing ads that often urge you to book directly with a travel supplier online.
We enjoy an open and honest relationship with our clients. So I would like to share some straight talk with you about using toll-free numbers or websites to book your vacation directly with the provider.
The best-kept secret in the travel industry is that those who book direct are paying for something they are not receiving: the services of a professional travel consultant.
I realize you are being told that it is easy to book your cruise, tour or airline tickets online. You can do it yourself. Just trust the supplier to take care of everything and have your credit card within easy reach.
Be thrilled that you live in a time when you can just click and travel. It's all so easy, isn't it? Turn over your credit card number and personal information to someone in a cubicle in a reservations factory or, better still, to outsourced labor working out of a call center overseas. Now your credit card information is in Bangladesh, and your vacation will be expertly planned and delivered.
So why use my services?
Well, the first thing you need to know (the industry's best-kept secret) is that you are going to pay my fee or commission when you book directly because it is always -- not sometimes, always -- built into the price of any brochure program. It's the way the industry prices.
Tour operators and cruise lines, even top-grade hotels, love direct bookings because a portion of the travel agent's commission that is built in to every program simply goes into their pockets. They believe that it costs them far less to maintain order-takers in a reservations center.
One hotel chain, years ago, was actually using prisoners on work release to handle phone reservations. Most telephone res agents who work for cruise lines are commissioned salespeople with little knowledge of the industry. Their goal is simple: Try to get a direct booking, earn their smaller commission, and let the company pocket the rest of the total commission built into the fare.
So when you book something directly, you are making a sucker bet that the person on the other end of the line has your best interests at heart, will look out for further discounts and apply them to your record and will be there for you in an emergency.
Imagine what happens when you make a direct booking. Your credit card information is stored, and you receive a computer-generated invoice. That's it. You are now a travel statistic. The computer software that is now your "agent" will notify you when final payment is due, and you will receive final documents.
Of course, you will not receive any of the amenities available through our office, so you might actually be missing out on pricing incentives and advantages.
Let me state it as clearly as I can: With the exception of certain airline and hotel websites that run occasional online "sales," you will never receive preferred pricing on any online site.
If a tour operator or cruise line did not give us pricing that was equal to or better than what they offer on their site, no reputable travel consultant would ever again sell their product. It just never happens. You can always count on the fact that our pricing will be as good or better than any tour or cruise prices you see on direct booking sites.
But frankly, I don't want you to book with us because it is always a better value than booking directly. There are other, more important reasons that have little to do with price.
There is not enough space to list all of the things we provide to our valued clients that are never provided when you book directly with a cruise line or tour operator. But here are just a few to keep in mind:
We are going to compare what competitive companies offer. We are going to advise you on the very best product to meet your needs. We can point out the advantages and disadvantages of several options. Booking directly puts you in touch with a single-product sales person. That is all you get.
We provide special documentation and advice about ports, sightseeing options and even restaurants. We know the best times to do your itinerary, and we might have affiliated offices abroad that can make your vacation truly memorable.
One of the most important things we can do is analyze your travel insurance needs. If you book direct, you get no options, no discussion. You are offered only whatever the site happens to be selling. We offer a universe of options, and that often saves you money.
Suppose something goes wrong? Suppose someone gets sick, and you need help getting home in a hurry? Suppose your vacation experience was unsatisfactory? Who is your advocate if you are dealing directly with the company operating the program? You have none.
Perhaps the most important single thing that we do is give you an honest, unbiased view of both the upside and downside of the vacation option you are considering. Book direct and you get none of that. Everything about the product will be painted in glowing terms. Everything will smell like a strawberry.
Finally, a personal note.
When I go to sleep at night, I am generally aware of where my clients are traveling and what current conditions they are likely to encounter. I worry about my clients. I think about their welfare, and I think about ways that I can enhance their experiences abroad.
I am fairly certain that the direct booking tied up somewhere in a supplier's software booking program is incapable of showing a "booking statistic" much empathy.
Contributing editor Richard Turen owns Churchill and Turen, a vacation-planning firm that has been named to Conde Nast Traveler's list of the World's Top Travel Specialists since the list began. Contact him at rturen@travelweekly.com.
