Uh oh boys. We need to start over. See, this is why I like using a person. we would have gotten an email and had to deal with this on our own.
Dear Michelle: Yes, we have to be there by 10 or 11. Please let me know asap.
From: Michelle Fox [mailto:Michelle@uniglobetmc.com]
Sent: Monday, January 28, 2008 10:52 AM
Subject: Schedule change
Good Morning!
You have a schedule change on you flights already! Northwest cancelled the 631a flight to Detroit from HIA. The flights in the am they have to offer are – 740a through Minneapolis arrives Vegas 1257p or 920a through Detroit arrives 145p? Will either work for you? I know you wanted to get there and golf. If not, they will refund the tickets and we will have to start over again.
Let me know as soon as possible.
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A wonderful service...you have made this incredibly easy. I am a believer.
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Thank you so much for getting this straightened out. I really appreciate it. It is a pleasure to work with you.
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On behalf of myself and all of the Admin Assts at M&A, let me begin by saying we are lovin’ Uniglobe! Your staff is so very prompt with their responses and I am just amazed at the amount of time (and, therefore, $$) we save with your services!
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Dear Rosemarie, On all of my business trips I have been dealing with Michelle Fox. I recently worked with Michelle on two (2) personal vacations. I must tell you, you have got an absolute DIAMOND of an employee!!! She is a delight to deal with! Her attention to detail, her personality, her demeanor, her friendliness, her making you feel like you are the most important client on earth.....I guess I could continue for quite some time but, I think you get the idea!!! Whatever her compensation package consists of, it cannot be enough!! Anyhow, in this day and age of people that do a GREAT JOB without getting sufficient credit, I just wanted to let you know how highly thought of this employee of your company is! I certainly look forward to using your agency, even despite residing in Virginia, hopefully for many years to come! Thank you. Most sincerely, Tony
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Here is the text from a recent email, unfortunately not a happy story, but one I'll be using in the future to support the use of a great travel agency like Uniglobe:
I'm going through some of my old e-mails and wanted to comment on business travel arrangements. I had booked flights in the fall through Orbitz.com. We got relatively good deals on the tickets BUT, in the end those tickets cost the institution money. When we arrived in Chicago to transfer to another carrier to go to Madison Wisconsin, the flight we were supposed to take had been canceled. In the end, we had to rent a car and drive the rest of the way ourselves. We made it, but when we returned home and tried to obtain a reimbursement for the canceled flight, NO ONE took responsibility. Not Orbitz (they had us listed as having taken the canceled flight, not US Air (the tickets were booked by Orbitz through USAir) and not United (the actual carrier). I tried for three days trying to talk with someone about this problem but only got machines and people in India (outsourcing the complaint department). VERY frustrating.
Having had that experience, I would urge anyone traveling to book with a travel agent like Uniglobe. At least then you will have someone to call if there is a problem along the way. It may seem like you could get a cheaper ticket on-line but "buyer beware".
Thanks for hammering out this agreement with Uniglobe. I'll be using them in the future.
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Credit to where credit is due! It is a tribute to YOU for employing such people of high integrity as well as great work ethics!
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I just wanted to let you know that the travel group we are using is doing an excellent job for me. They are prompt and accurate. Just thought you would like some feedback.
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